Mission and Vision

Mission and Vision

Proud to be recognised as a world-renowned technology giant and a market leader in Turkey, we make it our mission to excel in every sector that we enter. Continuously investing in research and development, we strive to build on our success, making the highest quality solutions accessible for an ever-growing number of customers throughout the EMEA and beyond.

To stay on course and become the most powerful production and technology group in the world, we know that we must achieve sustainable development, and that we can only do so by focusing our efforts on the creation of leading-edge consumer products

Research and Development

Research and Development

One of the first companies to have its R&D department officially accredited as an “R&D Center” by the Ministry of Science, Industry and Technology, Vestel has become world-renowned for its capacity to turn knowledge into technology and technology into cutting-edge product solutions. Operating within a set model for sustainable growth, Vestel continues to develop investments with local as well as international partners, drawing on the company’s cutting-edge technological resource as well as the expertise of over 900 R&D engineers, who are each committed to Vestel’s innovation-oriented philosophy.

Zorlu Group

Zorlu Group

Constantly adding value to society thanks to its successful and pioneering activities, Zorlu Group drives many leading-edge projects across multiple sectors, developing innovation for textiles, white goods and information technology industries as well as the energy and real estate markets.

Today, with 57 companies and approximately 23 thousand employees, Zorlu Holding is working for the future of Turkey as well as quality of life for its citizens.

Vestel Group

Vestel Group

Comprised of 24 companies, the Vestel Group is a multi-industry manufacturer, which operates in electronics, household appliances, mobile technologies, LED lighting and defence. Testimony to the global importance of Zorlu Holding across multiple technology sectors, Vestel is not only thriving at home in Turkey with its 12 companies, but also through a further 14 businesses that have been set up in various other parts of the world.

Originally founded in 1984, Vestel has grown from strength to strength, realizing its global potential after joining the Zorlu Group in 1994. Having rapidly accumulated market share, Vestel has attained global significance thanks to its flourishing export activity and enormous production capacity.

In 2014 alone, Vestel received more than 66 of the most prestigious design awards.

Quality Certificates

Quality Certificates

Corroborating the company’s commitment to meeting industry-leading standards and criteria for quality management, Vestel Ticaret A.Ş was awarded the ISO 9001 quality standard accreditation by the Turkish Standard Institute in 1993.

 Integral to the establishment of a successful total quality management process, this voluntary compliance to the ISO 9001 system affords Vestel a significant competitive advantage, enabling the company to meet customer’s ever-changing requirements and to ensure that quality can be improved continuously. Recognizing the overall importance of quality management to the economy and to quality of life, Vestel is proud of its on-going commitment to enhancing quality control.

2017 Awards

    • Plus X Award for High Quality, Design, Ease of Use and Functionality

      VENUS Z10 Smart Phone, High Glass TV Stand

    • Plus X Award for High Quality, Design and Functionality

      Space Age Settop box Rolls Set Top Box

    • Plus X Award for Innovation, Hight Quality and Design

      SylphTV

    • Best Product of The Year

      Vega Settop box Rolls Settop box High Glass TV Stand
      Vestel 98” 8K UHD TV 55” Curved OLED TV

    • Best Design Brand of the Year 2016-2017

      in Telecommunication Product Group

    • Most Innovative Brand of The Year 2017

      in Telecommunication Product Group

    • REDDOT Design Award

      Envo Electric Vehicle Charger

2016 Awards

    • Gold A Design Award

      Swing 65” Uhd TV

    • Silver A Design Award

      Vdrop 55” Uhd Tv
      Twin Tower 65” Uhd Tv
      Venus Leo Smartphone
      Venus Vega 5,7” Smartphone

    • Plus X Award for Design and Ease of Use:2

      RC 49100

    • Plus X Award for High Quality and Ease of Use:2
    • Plus X Award for High Quality, Design and Ease of Use:12

      REYS Smart Phone
      XX400 LED TV
      XX405 LED TV

    • Plus X Award for Innovation, High Quality, Design and Ease of Use:12

      55” FLAT OLED
      55” CURVED OLED

    • Plus X Award for Innovation, High Quality, Design, Ease of Use and Functionality:5
    • DESIGN TURKEY

      RC 39100
      Envo Elektric Vehicle Charger
      XX320 Curve LED TV V3DYNO

    • Good Design Product Award

      LINEA OLED DESIGN

Vestel UK 2017 Tax Strategy

Vestel UK Limited is one of 18 subsidiaries of Vestel, parent company in Turkey.

The principle activity of Vestel UK Limited is to market, promote, service and distribute branded products to the Consumer Electronics and Major Domestic Applıances marketplaces within the UK and Europe. Brands include Sharp and Toshiba, sold under licensing agreements, as well as those of Vestel Group and retailers.

In compliance with paragraphs 19 and 25 of Schedule 19 to the Finance Act 2016, the company is publishing its tax strategy for the year ending 31 December 2017.

Our Tax Strategy

Vestel UK Ltd is committed to complying with UK tax legislation and have identified risk areas in Corporation Tax, PAYE, NIC and VAT. Responsible persons have been appointed to these areas of Tax compliance. Regular meetings are held to review new compliance and ensure knowledge is up to date. Systems, controls and processes are monitored to aid the policing of this area.

Risk management & governance arrangement

Risk management is a critical element of Vestel UK’s everyday business activities and takes place at all levels of our organisation.

Vestel UK is committed to compliance with tax law and practice in the UK. Compliance for us means paying the right amount of tax in the right place at the right time.

Vestel UK Limited seek assistance from external professionals and tax specialists to mitigate risks.

  • We have a monthly compliance review to check due dates for payment and filing deadlines.
  • We have developed a system to capture relevant financial data accurately to mitigate any risk.
  • We educate staff on issues of compliance and try to adhere to tax legislations on a prompt basis.
  • We seek help from external professionals in specialist tax areas and have timely communication with them to resolve any unclear issues.
  • We take immediate remedial actions when we find any errors/mistakes and have a control system is in place to prevent further occurrences.
  • We encourage staff to draw attention to any issues/uncertainties and take the relevant measurements to resolve the issues.
  • We proactively plan our workloads in order to perform on a timely basis reducing the risk of mistakes/errors, which will add value to all stakeholders.
Attitude towards tax planning and level of risk

We manage risks to ensure compliance with legal requirements in a manner which ensures payment of the right amount of tax.

Our attitude towards tax planning is to be aligned with our business strategy and disclose relevant facts to relevant tax authorities.

We will not put in place any arrangements that are contrived or artificial where the sole purpose of which is to reduce UK tax.

Relationship with HMRC

Vestel UK Ltd seek to ensure that our engagement with HMRC is proactive, transparent, open and honest and is conducted in a co-operative manner. We aim to communicate promptly with HMRC by responding/taking actions or seeking advice either directly or via agents. We would seek to contact HMRC for any clearance issues in a timely and professional manner.

VESTEL UK Ltd. Modern Slavery Act Transparency Statement

  1. INTRODUCTION

    Vestel UK Limited is committed to ensuring that its business and supply chains are free from slavery and human trafficking.

    Section 54 of the Modern Slavery Act 2015 ("MSA") places a legal requirement on large businesses such as Vestel UK Limited to publish an annual statement of the steps that the organisation has taken during the previous financial year to ensure that modern slavery (including human trafficking) is not taking place in its business or supply chain. This statement is made pursuant to the MSA for the financial year ending 31 December 2016.

  2. ORGANISATIONAL STRUCTURE AND SUPPLY CHAINS
    1. Our organisation

      Vestel UK Limited is a reseller of electrical goods, including televisions, household appliances (such as white goods), cooking appliances, professional displays and LED lights in the durable consumer and business to business goods sectors.

      We are part of the Vestel Group of Companies (the "Group") and our ultimate parent company is Vestel Ticaret A.S., which has its head office in Turkey. The Group has approximately 15,000 employees worldwide and operates in 13 countries.

      We have an annual worldwide turnover of €271,000,000. The Group has an annual worldwide turnover of $3,155,000,000.

      The Group's business is organised into 13 business locations, each of which services the respective country in which it operates. Vestel UK Limited operates from one main location, Vestel House, 1 Waterside Drive, Langley, Berkshire, England SL3 6EZ.

    2. Our supply chains

      Our parent company, Vestel Ticaret A.S., supplies us with the goods we sell, the large majority of which are manufactured by Vestel Ticaret A.S. in Turkey, the remainder being imported on our behalf by Vestel Ticaret A.S. from Thailand and China. Overall, we procure goods and services from close to 400 suppliers based in 18 countries. The goods and services we procure include those relating to advertising, marketing, translation, hosting, legal, professional, distribution, packaging, repairs, cleaning, site maintenance, security and catering.

      We also outsource services including our payroll, office cleaning, after sales call centres and repair facilities to a handful of providers in the UK and EU countries.

      We store and distribute our goods through third-party warehouses. A forwarding company arranges on our behalf customs clearance and goods despatch.

  3. OUR POLICIES

    As part of Vestel UK Limited 's commitment to ensuring that our business and supply chain are slavery-free, we will be implementing a Modern Slavery Policy and a Supplier Code of Conduct. Everyone who works for Vestel UK Limited will be obliged to comply with the Modern Slavery Policy. All our first-tier suppliers will be required to accept contractual obligations to comply with our Supplier Code of Conduct and to oblige suppliers who supply them with goods/services to do so.

  4. RISK MONITORING AND COMPLIANCE

    As part of our initiative to identify and address risks of slavery in our supply chain we:

    • Review relationships with our suppliers from time to time.
    • Only engage workers from reputable employment agencies and professional bodies and always undertake identification and other checks (passport, eligibility to work and former employment reference checks) before accepting a worker.
    • Visit Vestel Ticaret A.S.'s manufacturing facilities with our customers from time to time for general inspection and audit.
  5. NEXT STEPS

    Following a review of the effectiveness of the steps we have taken to date to ensure that there is no slavery or human trafficking in our business or supply chains, we intend to take the following further steps to combat slavery and human trafficking:

    1. Finalise our Modern Slavery Policy and Supplier Code of Conduct and communicate these to all our employees, suppliers and customers, as applicable;
    2. Extend our employee handbook to include the Modern Slavery Policy and Supplier Code of Conduct;
    3. Ensure appropriate training/refreshers are provided to all members of staff.

SIGNED
MATTHEW LANG
MANAGING DIRECTOR, VESTEL UK LTD.

VESTEL UK LIMITED PRIVACY NOTICE

Vestel UK Limited ("Vestel UK") commits to using any personal data you give us responsibly and in accordance with all applicable laws and data privacy regulation. This Privacy Notice explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.

Please read the following carefully to understand our views and practices regarding your personal data, and how we will treat it.

  1. Who we are

    For the purposes of applicable data protection laws, the data controller is Vestel UK Limited of Waterside Langley Slough Berkshire SL3 6EZ, registered number 04771550. Please see below for our contact details.

  2. Information covered by this Privacy Notice

    This Privacy Notice covers all personal data collected and used by Vestel UK. "Personal data" or "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This includes the types of information set out below.

  3. What information do we collect from you?

    We may collect information about you from the following sources:

    1. Information we receive from you

      We may collect personal information (your name, postal and email address, telephone number, purchase information, organisation and job title, passport details-only for conferences or trade fairs) that you provide to us when you:

      • order products on Finlux, eBay and Amazon;
      • contact us to obtain warranty service or request repair of faulty goods;
      • engage with our social media to take part in competitions;
      • contact us about sales as a customer organisation;
      • contact us about reviewing our products or attendance at a conference or trade fair; and
      • otherwise provide us personal information.
    2. Information we get from your use of our website and services

      Like most organisations, we collect technical information about the services you use and how you use them (such as your browser type and version, IP address, operating system, platform and your location) for instance when you:

      • visit our websites;
      • view and interact with our digital advertising and website or social media content.

      This information may be used to improve the services we offer.
      To learn more about how we use cookies and how to control which cookies are used, please see our Cookie Policy below.

    3. Information we get from other sources

      We may collect the personal information of influencers, reviewers and journalists (such as name, address, email and phone number) from a specialised online network.

  4. How do we use your personal information?
    We use your personal information:Our legal ground for collecting and using your personal information:
    To send you marketing information about our latest activities, news and opportunities, where we have your consent or are otherwise allowed to do this.We will only send you these types of communications where we have obtained your consent or are otherwise allowed to do this. You can unsubscribe at any time.
    To accept applications to attend Vestel UK events, enter competitions or take part in other activities for which we would require personal information to register your interest.It is necessary for our legitimate interests and in order to perform our obligations under a contract with you to process personal information for the purposes of registering your interest for certain events or activities.
    For the purpose of keeping internal records (for example, relating to your attendance at an event or the data we hold about you in your personal user account).It is necessary for our legitimate interests to keep records of your personal details and update these when necessary. It is also necessary for our legitimate interests to keep records of any correspondence with you or any events you have attended in order to keep track of your details and preferences.
    To analyse and improve the content and operation of our website and our internal business processes.It is necessary for our legitimate interests to process your personal data to improve our website offering and internal processes.
    To tailor communications presented to you and to other people who may have similar interests or other characteristics to yours on the internet according to your interests, preferences and other characteristics.It is necessary for our legitimate interests to look at your preferences that we derive from your browsing behaviour so that we can personalise our interactions with you to better meet your needs, provided this is in line with your marketing choices.
    To ensure we do not send unwanted information to individuals who have informed us they do not wish to be contacted.It is necessary for our legitimate interests to process personal information in order to maintain an up-to-date suppression list and ensure that we do not contact you where you have asked us not to.
    To deliver a product, warranty service or information that you have requested.It is necessary to process your information in this way in order to perform our obligations under a contract with you in relation to the products or services offered.
    To facilitate the return of goods in the event of a recall or to facilitate the repair of faulty goods and to process payments for repairs.It is necessary for compliance with our legal obligations to process personal information in order to recall products, or process your request in relation to faulty goods.
    To facilitate the attendance of journalist/trade press at conferences or trade shows.It is necessary for our legitimate interests to process personal information in order to ensure that journalists or other reviewers are able to attend conferences or trade shows where our products will feature.
    To issue products to journalists, influencers or reviewers.It is necessary for our legitimate interests to process personal information in order to improve consumer engagement with our products through product reviews and influencer marketing.
    To maintain our business contacts at customer organisations (e.g. retailers, distributors, manufacturers, kitchen suppliers).It is necessary for our legitimate interests to process personal information in order to keep our records of business contacts up to date.
  5. Children's privacy

    We will never knowingly collect personal information from individuals under the age of thirteen (13) without first obtaining verifiable parental consent. If you are under the age of 13, you should not provide information to us. If we become aware that a person under 13 has provided personal information to us without verifiable parental consent, we will remove such personal information from our files.

  6. Sharing your data with third parties

    Your personal information are intended for Vestel UK, and may be shared with third parties in certain circumstances.

    Our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. You should check the privacy policies of third party websites before you submit any personal information to them.

    We may share your personal information with the following third party organisations:

    • Vestel UK's group of companies

      We may share your personal information among our group of companies, including our subsidiaries in order to administer our services and products, provide you with customer support in relation to your complaints, process your orders, understand your preferences, send you information about products and services that may be of interest to you, and conduct the other activities described in this Privacy Notice.

    • Our service providers

      We use other companies, agents or contractors ("Service Providers") to perform services on our behalf. We may share personal information with the following categories of Service Provider:

      • infrastructure and IT services providers,
      • marketing (including market research), advertising and communications agencies,
      • fulfilment, warehouse, courier/delivery and logistics partners,
      • service repair, call center intermediary,
      • payment processors for online direct sales.

      In the course of providing such services, these Service Providers may have access to your personal information. However, we will only provide our Service Providers with the information that is necessary for them to perform the services, and we ask them not to use your information for any other purpose. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal information secure.

    • Our strategic partners, subject to your consent

      Our selected partner organisations may use your personal information, but only with your consent. Such sharing of personal information is for the purposes of improving and providing our products and services to you. Your personal information will not be shared with third parties for their marketing purposes.

    • Third parties permitted by law

      In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).

      We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our Terms and Conditions or protect your rights or those of the public.

    • Third parties connected with business transfers

      We may transfer your personal information to third parties in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.

      We will not sell your personal information to third parties.

  7. Where we store your personal information

    The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") (for example, our parent company in Turkey). It may also be processed by staff operating outside the EEA who work for us or for one of our Service Providers.

    We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice and applicable data protection laws, including, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information.

  8. Your rights

    If you are in the European Economic Area, you have the right to:

    • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information. If you require multiple copies of your personal data, we may charge a reasonable administration fee.

    • Rectification. You have the right to have incomplete or inaccurate personal information that we process about you rectified.

    • Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

    • Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

    • Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you (such as to deliver your orders).

    • Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

    • Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from or change your preferences in relation to marketing messages that you receive from us.

    You can make any of these requests in relation to your personal data by sending the request by mail to Compliance Department, Vestel UK Limited Waterside Langley Slough Berkshire SL3 6EZ or email to Gdpr_info@vestel-uk.com

    You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.

    If you are based in, or the issue relates to, the UK, the Information Commissioner’s Office can be contacted as follows:

    Telephone: +44 0303 123 1113
    Email: casework@ico.org.uk
    Website: www.ico.org.uk
    Web-form: www.ico.org.uk/concerns/
    Address: Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF

  9. How long do we keep your personal information?

    We will only retain your personal data to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which that data was collected, in accordance with applicable laws. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

Cookies

Vestel UK website uses cookies, which are small text files on your device (computer, smartphone etc.). They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website's server. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. Cookies can also be used to show you relevant Vestel UK content on social media services such as Facebook - these are known as 'retargeting' or 'advertising' cookies.

For further information about cookies, including to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or http://www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Changes to this Privacy Notice

This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

We reserve the right to change our Privacy Notice from time to time. If we decide to change our Privacy Notice we will post an alert on the home page of our global website.

Issue date: 25 May 2018